Returns

Returns Policy

Orders can be returned for a refund or exchange if there is any fault or if you change your mind. These must be completed within 30 days of receiving the goods. Returned items must be in original condition with all tags still attached. Items that have been worn, washed, damaged or altered in any way cannot be returned.

How to Return

Please complete the returns form that arrived with your order (or download insert link) and send your order to the below address. We recommend using a track and trace delivery option to ensure safe delivery back to us. Once your return has been processed we will email you confirmation of refund or exchange.

Terra Nova Returns
5B Nandina Avenue
East Tāmaki
Auckland 2013